Privacy Policy
Last updated: November 2025
At Joyful Cargo, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website — https://www.joyfulcargo.co.ke
, place an order, or interact with us through social media and WhatsApp.
Information We Collect
We may collect the following types of information when you use our website or shop with us:
a. Personal Information
- Full name
- Email address
- Phone number (for WhatsApp or delivery updates)
- Billing and shipping address
b. Payment Information
When you make a purchase, payment details are processed securely by trusted third-party gateways (such as PayPal, M-Pesa, Flutterwave, or your card provider).
👉 Joyful Cargo does not store your card or payment information.
c. Technical Information
We automatically collect certain data through cookies and analytics tools, such as:
- IP address, browser type, and device information
- Pages visited and time spent on the site
- Referral sources (ads, search engines, etc.)
How We Use Your Information
- We use your information to:
- Process and deliver your orders
- Send order confirmations and shipping updates
- Provide customer support via WhatsApp or email
- Improve our store, website experience, and product offerings
- Send promotional offers (only if you consent)
- Track site analytics and ad performance (Meta Pixel, Google Analytics)
Sharing of Information
We respect your privacy — we do not sell or rent your personal data.
We only share information with:
- Delivery partners (for order fulfillment)
- Payment processors (for secure transactions)
- Marketing and analytics platforms like Facebook, Google, or Mailchimp, to show relevant ads or offers.
All third-party partners are required to comply with privacy and security standards.
Cookies and Tracking
We use cookies and pixels to:
- Remember your preferences
- Measure traffic and ad performance
- Improve your shopping experience
You can disable cookies in your browser settings at any time, though some site features may not work properly without them.
Data Security
Your data is protected through:
- Secure HTTPS encryption
- Regular software updates and firewalls
- Restricted access to customer information
However, no online system is 100% secure. By using our site, you acknowledge that data transmission online carries some inherent risks.
Your Rights
You have the right to:
- Request a copy of your data
- Correct or update inaccurate details
- Request deletion of your data (where legally applicable)
- Withdraw consent for marketing communications
To exercise any of these rights, contact us at:
📧 cargojoyful@gmail.com
Children’s Privacy
Joyful Cargo does not knowingly collect or process data from individuals under 18 years of age.
Updates to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. Any updates will appear on this page with a new “Last Updated” date.
Contact Us
For any privacy-related questions or concerns, please contact us:
📧 cargojoyful@gmail.com
📞 +254 720 809 823
🌐 https://www.joyfulcargo.co.ke